Shipping & Delivery

 Fast, free & discreet Shipping

We offer fast, free & discreet worldwide shipping by UPS and FedEx. But due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Indonesia, Malaysia, El Salvador, Africa, Mexico, or Brazil.


Estimated Delivery Times:

– In-Stock Dolls

US & EU Warehouse: 3-6 days delivery


– Custom Dolls:

Delivery Time = Production Time + Shipping Time

Production Time

*Due to other exceptions like a Chinese holiday, snowstorm, rainstorm, COVID-19, etc., some orders may take longer than expected.


Shipping Cost & Shipping Time


Shipping Time

Shipping Cost





8-12 business days

Free Shipping

Air Shipping




15-20 business days

Free Shipping

Air Shipping


*We will send you photos to make the confirmation before the shipment.



  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.



Customs Duties and Taxes

In some countries, import taxes might be required at delivery. It usually ranges from $100 to $150 and up, depending on the doll. The buyer is responsible for import taxes and fees. We will provide the assistance you need during this process. So, you don’t have to worry too much, relax, it’s not a big deal. (NOTE: Customers in the US do not need to pay any import taxes and fees.)

Here are some of the countries in Europe that do not have to pay customs duties: Germany, France, Belgium, Luxembourg, Netherlands, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.



How to Track Your Order

We will send a tracking number to your email box once your doll is shipped.

Track your order as follow:

International Express – FedEx:

International Express – UPS:

Other package tracking:

If you have any problems, please email us at